Business Phones
The best business phone system for most Minneapolis companies is a cloud (VoIP) system sized to how your calls come in. That usually means one main number with an auto attendant, a few direct lines, and apps so people can answer from a laptop or cell phone. The provider matters less than the setup. We compare several providers for you and plan the call flow before anything is ordered.
If your contract is up, the phones drop calls, or nobody is sure who pays for which line, start there: list what you have, then decide what the new system has to do.
Before You Compare
Who answers the main number, what callers hear after hours, and where calls go when nobody picks up.
Count users, not desks. Cloud systems usually bill per user.
Front desks still like a desk phone; people on the road need the mobile app.
Your current numbers can move to the new provider. List every one, including fax lines.
Each call needs roughly 100 kbps each way. A busy office needs a connection that doesn't drop.
Month-to-month costs more per user than a term contract. Ask what happens when you add or remove people.
Features
Callers pick a department or person, and calls route by time of day.
Voicemail to email, and call recording where you need it.
Keep your numbers or add new ones.
Text customers from the business number; send faxes without a fax line.
Answer at a desk phone, on a laptop or on a cell phone.
Meetings and conference bridges on the same system.
Minneapolis
Minneapolis is area code 612, St. Paul 651, the western and northern suburbs 763, the southern suburbs 952. A cloud system can give you local numbers in any of them.
Federal rules (Kari's Law and RAY BAUM'S Act) require that anyone can dial 911 without a prefix and that 911 gets the caller's location, down to the floor or suite where needed. Ask any provider how they handle it before you sign.
Porting can take days or a few weeks depending on the carrier. Keep the old service running until every number has moved.
How 1 Call Helps
1 Call is in Superior, Wisconsin, and has helped businesses with their phones since 2010. We are vendor-neutral: we work with many carriers and phone providers instead of selling one, so you get options with what each costs. The plan starts from how your calls come in, and your staff are shown how to use the system.
“I told Matt what our needs would be and he came back with a plan with options for our business. Matt trained on the options of the system and then set the phone system up to meet our needs.” Dick B., Superior Ice Arena
Questions
Yes, on a steady internet connection. Most cloud systems also forward calls to cell phones if the office internet goes down.
Yes. Your numbers move to the new provider; keep the old service running until they have.
Not always. Some desk phones work with a new provider; the apps need no hardware at all.
It depends on the number of users, the features and the contract length. We give you the options side by side before you decide.
Call (855) 770-9127 and tell us about your office; we'll tell you how setup works for you.
5.0 on Google
“I told Matt what our needs would be and he came back with a plan with options for our business. Matt trained on the options of the system and then set the phone system up to meet our needs.”
“1 Call has helped us throughout many years with all of our telephone and internet related needs. Their quality of service and high level of responsiveness has led to an excellent customer experience.”
“1 Call Technologies are great to work with. I've known & worked with Jon & Matt for years. They do what they promise.”
Free Technology Review
Tell us how many people answer calls and what you pay today. We'll bring back options from several providers, side by side. No cost, no obligation.
“Their customer service is top notch! Anytime there is questions or assistance needed, the staff is extremely responsive and able to help in a efficient and timely manner.”
1507 Tower Avenue #309, Superior, WI · Monday to Friday, 8 to 6
