Our helpdesk is who your staff call when a computer, a password or a program stops working. That’s one number, (855) 770-9127, and a person on our team in Superior who knows how your office is set up. Most problems get fixed remotely while the person waits.
What people call about
Mostly the everyday things that stop someone working:
- Passwords and locked accounts.
- Email that won’t send, or won’t show up on a phone.
- Printers and scanners.
- A program that crashes, or won’t open after an update.
- Wi-Fi that’s slow in one part of the office.
- A new hire who needs a computer, email and accounts, and a leaver whose access needs to close.
Someone who knows your office
Calling a big support line means explaining your setup from scratch, every time. With us, the person who answers already knows your equipment, your accounts and the odd quirks. They start from there.
When a fix needs hands, we come to your office. Our team is on Tower Avenue in Superior, and we work with offices in Duluth and across the Twin Ports.
One reviewer, Ari P., whose CPA office uses our IT support, put it this way: “Anytime there is questions or assistance needed, the staff is extremely responsive.”
New starters and leavers
Tell us who’s starting and when. Their computer, email and accounts are ready for their first morning, and if we look after your phones too, so is their extension. When someone leaves, we close their access and hand their email and files to whoever takes over the work.
Problems that keep coming back get fixed properly
A printer that jams every Monday isn’t a Monday problem. When the same thing breaks again and again, we stop resetting it and look for the cause. It might be an old laptop, a bad cable or one setting nobody noticed.
Hours
Our office is open Monday to Friday, 8 to 6. Outside those hours, urgent problems still go to (855) 770-9127, and Jon Bouvine, a partner in the business, handles them. When we hand a job to one of our provider partners, their service agreement guarantees a response within two hours.
See how it would work for you
The free technology review is a good first step. We look at your computers, phones, security and internet, and at who your staff call today. Or just call (855) 770-9127 and ask.