Onsite support means one of our team comes to your office when a problem needs hands, not a screen share. We fix most things remotely because it’s faster for you. Some jobs can’t be done that way: a dead switch, a cable pulled out of the wall, a new hire’s desk, a room full of people who’ve never used the new phones. For those, somebody from our Superior office walks in.
Jobs that need a visit
- Setting up a computer, monitor and phone for a new employee
- Replacing a failed switch, firewall or WiFi access point
- Tracing a network cable that stopped working
- Moving desks, a department or the whole office
- Installing a new phone system or network equipment
- Training your staff on something we’ve just put in
Remote first, then a visit
When you call, we start remotely. If it can be fixed from here, it’s fixed while you wait. If it can’t, we tell you that and plan the visit, rather than poking at it from a distance for a day. You don’t pick which kind of help you need. That’s our call to make.
Training happens in the room
A new system is only as good as the people using it. So when we install something, we stay and show your staff how it works, at their desks, with their questions. Dick B., who had us put in a new phone system at an ice arena in Superior, put it this way in his Google review:
“Matt trained on the options of the system and then set the phone system up to meet our needs.”
That’s the order we like. Learn what it can do first. Then set it up for how you work.
Close enough to matter
Our office is on Tower Avenue in Superior, a short drive from downtown Duluth. We also work with businesses on the Iron Range and across northern Minnesota and Wisconsin, from Cloquet and Hermantown to Ashland and Hayward. A local team means the person who answers the phone can also be the person at your door.
On-site support is part of our managed IT service. Want to see what a visit would cover at your office? Start with a free technology review or call (855) 770-9127.